Bookings must be confirmed in writing at least two weeks prior to the
start of the distribution.
All material must be delivered to our premises in Matraville or Burwood, or another specified address, no later than seven days
prior to the start date.
All material must be bundled in lots of 250 or 500 and quantity clearly
marked on boxes, otherwise a bundling fee of $10/1000 + GST will be
charged without consultation.
The invoice must be paid in full at least three days prior to the commencement of the distribution
or else distribution will be delayed.
The prices quoted have taken in the following factors and include the
following:
Premium rates to be paid to
Independent Distribution Agents in areas where the
terrain is hilly and difficult to
distribute to.
Delivery of items to individual
Independent Distribution Agents in designated areas.
Distribution of each item to
residential or business
letterboxes in each of the
areas as specified by the
client.
Monitored supervision which is
checked and cross-checked by
supervisors in their local area
and verification at head office.
Should there be any complaints,
a thorough investigation will be
made by GDR and a written/email report sent to the client
regarding GDR’s findings.
Before job commencement:
A refund of 50% of the total cost will be reimbursed to the client.
After job commencement:
No refund applicable. GDR will return any undelivered stock to client.
Complaints must be received within 3
days of completion of the distribution to enable GDR to verify and investigate.
GDR takes all complaints seriously.
Provided the complaint is received within the specified time GDR will
undertake the following steps to have the matter resolved within
24-48 hours, weather and circumstances permitting:
Immediately dispatch a supervisor to the street where the
complaint was received;
Undertake a door knock of the street to verify the complaint;
Obtain independent eye witness accounts of the complaint or
otherwise;
Pick up any dumped material if any can be found;
Report back to head office with the findings;
Return to headoffice and prepare investigations report and undertake a stocktake;
A Senior manger will forward the report to the client and take further action where necessary.
Any complaints received after the deadline will not be investigated due
to inaccuracy of the results that will be obtained.
